Terms of service

Terms of Service

Welcome to MeenaJugnu. These Terms of Service apply to your use of our website and the purchase of products from us. By visiting our website or placing an order, you agree to these terms.

1. General Conditions

You must provide accurate, complete, and current information when creating an account or placing an order.

We reserve the right to refuse service, cancel an order, restrict account access, or limit purchases if we identify fraudulent, abusive, or suspicious activity.

2. Product Information

We make every reasonable effort to display product colours, designs, measurements, descriptions, and images accurately. However:

Colours may vary due to lighting or screen settings.
Measurements may vary slightly due to the production process.
Printed, embroidered, dyed, or handcrafted products may have minor variations.
Product availability may change without prior notice.

These reasonable variations will not be considered manufacturing defects.

3. Prices and Payments

Product prices may change without prior notice. The final price, shipping charges, discounts, and other applicable charges will be displayed at checkout.

If a product is listed at an incorrect price due to a technical or human error, MeenaJugnu may cancel the order or contact the customer for confirmation at the correct price.

Orders will only be processed after the required payment verification or order confirmation has been completed.

4. Orders

Placing an order does not guarantee acceptance. MeenaJugnu reserves the right to cancel or limit an order because of:

Product unavailability
Incorrect pricing or product information
Payment verification issues
Incomplete customer information
Suspected fraud or misuse
Unexpected technical or operational issues

If a prepaid order is cancelled by MeenaJugnu, an appropriate refund will be processed.

5. Shipping and Delivery

Estimated delivery times are provided for guidance and are not guaranteed. Delivery may be delayed due to weather, courier issues, public holidays, high order volumes, or circumstances beyond our control.

Customers are responsible for providing complete and accurate contact and delivery information.

MeenaJugnu will not be responsible for delays or failed deliveries caused by incorrect details, an unavailable recipient, or unanswered communication attempts.

6. Returns, Exchanges and Refunds

All returns, exchanges, and refunds are handled according to our Refund and Return Policy.

Products must meet the stated eligibility requirements. MeenaJugnu reserves the right to refuse a return or refund if the product has been worn, washed, altered, damaged, or returned without its original tags and packaging.

7. Discounts and Promotions

Discount codes and promotional offers:

Must be applied before checkout
Cannot be exchanged for cash
Cannot be added after an order is confirmed
May be limited to selected products
May not be combined unless otherwise stated

MeenaJugnu may modify or end a promotional offer without prior notice.

8. Website Use

You may not use our website:

For fraudulent or unlawful purposes
To submit false information
To interfere with website security or operation
To distribute viruses or harmful code
To collect customer information without permission
To copy or commercially use our content without authorisation
To place fake orders or misuse promotional offers

Violation of these conditions may result in restricted access, order cancellation, or further action.

9. Intellectual Property

All logos, product images, designs, videos, graphics, written content, and other brand materials displayed on the MeenaJugnu website or social media platforms belong to or are licensed to MeenaJugnu.

They may not be copied, reproduced, modified, published, distributed, resold, or commercially used without written permission.

10. Third-Party Services

Our website may use third-party services for payments, delivery, analytics, or other functions.

MeenaJugnu is not responsible for the independent practices, availability, content, or policies of third-party service providers. Customers should review the relevant provider’s terms where necessary.

11. Limitation of Responsibility

MeenaJugnu will not be responsible for indirect loss, website interruption, delivery delays, device issues, or damages resulting from misuse of a product.

Our responsibility for an approved claim will not exceed the amount paid for the affected product, where permitted.

12. Account Security

Customers are responsible for keeping their account details and passwords confidential. Any activity performed through a customer account will be treated as authorised unless reported promptly.